Logic puzzle activity for summarizing and clarifying

I regularly remind my learners to continuously summarize and ask clarification questions in L2.  During my observations of meetings, I often see cases of miscommunication which could have been avoided by a simple timeout to summarize and check that everyone has the same understanding.  In fact, if there is one communication skill needed to work effectively in L2, this is it.

But sadly, I have always had some trouble designing activities which forced the participants to use checking, clarifying and summarizing.  Luckily, I found one in the The Big Book of Conflict Resolution Games by Mary Scannell.

Basic procedure

Find a logic puzzle with 15-20 clues.  Cut up the clues and deal them to the participants.  They have to solve the puzzle without showing the others their clues.  Time: approx. 40 min for a group of four.

If you aren't sure what a logic puzzle is, it is a paper game in which you have to find certain combinations using clues.  For example, 5 friends went to a restaurant, each person ate a different dish, drank a different drink and paid a different amount.  One clue might be, "Janet did not have the cheeseburger and paid more than Frank."

What happens

The group will probably first try to collect all the variables (the names, the dishes, etc.).  Then they start reading the clues.  In some groups each person reads all their clues in sequences, while in others (the more effective ones) they take turns reading clues that are relevant to the current discussion.  They are continually asking to repeat, checking and summarizing.  The trainer can collect and add phrases throughout the activity.  Additionally, they use great language to keep the others on track in the discussion.

Training aids

I don't allow my groups to use any visual aids... no shared notes, no whiteboard, no cards with the variables, nothing.  Each person can use their notebook to make personal notes, but cannot share it with others.  I find that this makes it more challenging and forces the participants to use verbal communication.  I suspect that visual aids would make the puzzle easier to solve, but would require less language.  Second, my engineers discuss complicated, interlocking problems all the time and I find that it more or less recreates this complexity.

The larger question of feedback...

This brings me to the larger question of feedback and how to train it.  After all, summarizing and checking are the purest forms of feedback, but depend on the listener.  Surprisingly, while I find that summarizing and checking are the linguistic functions most often missing from discussions, the lack of feedback is the most common observation my participants make about their own discussions.

Here's why... asking for feedback is delicate and often ineffective.

I think we all know about open and closed questions.  And I think we can all agree that closed questions for checking understanding are not as effective.  In my experience, "Did you understand?" is pretty much worthless.  Second, I think we can agree that while a backbrief ("Please tell me what I said.") is highly effective, it is only realistic in highly direct discourse communities.  In the workplace, there is too much chance for a loss of face.

So, I prefer to help my participants draft a series of open checking questions for them to use in discussions.  In essence, it is teaching them the same skill we use as trainers for comprehension questions.  These are higher order questions which demonstrate understanding.

Examples:

• What have we forgotten to consider with this plan?
• How do you think this will affect ______?
• How does this compare to ________?
• What kind of experience do you have with this?
• What do you think are the next steps?
• What problems do you think we might have?

For more structured practice, creating these types of questions for a presentation works nicely... then try to add them into spontaneous discussion.

So, I am happy with the results from the logic puzzle activity to generate a true need for clarification, checking and summarizing but it doesn't solve everything.  The more difficult step is to train effective methods for requesting feedback.  Once the participants have it though, they notice a clear difference in their discussions and meetings.

Three steps for improving ESP training

I've always been proud of my customer satisfaction figures.  Naturally, when I conduct my appraisals of Kirkpatrick's 4 Levels, I continue to see a slight decrease in results from response to results.  But, what has recently impressed me was how the whole satisfaction curve is starting to shift higher.  Greater engagement, faster application, higher results across the board.  On the emotional side, it is great to feel the customer mindset change from, "It's great training," to "It's absolutely vital training."  On the business side, referrals are up and sustainable success appears within reach.  It's inappropriate to boast, but I am genuinely proud that changes I made in training style and course design are starting to make a difference.  I'd like to describe a few of those changes.

Anyone who has read this blog or met me will know how passionate I am about relevance in training and using performance-based training methods.  In practice, this often means using framework materials.  Taken to the next step, it means using only pens, paper, whiteboards and the internet.  The trouble with approaching training with such limited resources is that you are restricted to the collective memory of the learning team (me + the participants) and what we can immediately resource using the internet.  This poses a distinct challenge for handling ESP situations in which I am not an expert.  Google only handles ESP at a general level, and the participants doubt the ability of the trainer to understand the complexity of the topic.  So here are the simplified steps to ESP.

Step 1 - Get the critical mass of knowledge

Yes, that is right... research.  I know you have heard this before, but it actually takes less effort than you realize.  Here are few ideas for researching an ESP topic.

1.  The standard - have them present it to you in class.  No articles, no handouts, just a whiteboard and a marker.  "Explain this to me."  Check Evan Frendo's blog for an idea on how to do this.  Or simply draw this on the board.

2.  Have sticky fingers - someone brings up a concept or process in class, ask them to send you a diagram of it.  Visit them at their desk... collect artifacts posted around their cubical/office.  Can't take copies or get the information?  Contact your training coordinator to sign a non-disclosure agreement.  I've never had a client refuse... they want this level of relevance.  If a participant talks about a supplier/customer in class, bring it up on the internet and bookmark it.

3.  Text mining - Your chances of piercing the discourse community without text mining and corpus analysis are close to zero.  If you are relying on the ESL publishing industry for this, all I can say is good luck.  My dual language dictionary for engineering is twice as thick as my Longman Dictionary of Contemporary English.  There isn't the time here to go into corpus analysis and finding key words or clusters, but it doesn't take that long.  I recently encountered the need for vocabulary around air-cooled systems.  It took me less than an hour to find 200 key words from 'fins' to 'obstruct'.  

Where can you get texts for mining?  Start general... wikipedia.  Then move to specifics by visiting suppliers/providers.  Copy and paste product descriptions into a concordancer for key terms (usually nouns) and scan the text for verbs.  But remember, the goal here isn't to immediately create materials... that step will come.

4.  Use professional associations - Nearly every specialty field has a professional association attached to it.  Want finance?  Go to IFRS.  Want software service?  Go to ITIL.  Want project management?  Go to PMI or search PRINCE2.  Read a bit.

Remember, you don't need to be an expert, just have enough knowledge for the next step.

Step 2 - Demonstrate your knowledge constantly

Okay, so you have some research and knowledge.  You know some key words, a few acronyms and you have a general idea of how theory works.  Now it's time for the next step, use your knowledge.

Situation:  I need to teach my participants in the software department the difference in meaning between will, going to and the present continuous.  For practice, I can:
a) bring in an illegal photocopy from Murphy with sentences like, "Mary ___________ (attend) the party on Friday."
b) bring in an illegal photocopy of a technical English coursebook with sentences like, "Hans ________ (investigate) the bearing failure next week."
c)  write "I _________ (finish) installing the new compiler version." on the whiteboard.
d)  create a two part controlled practice exercise in which participant A creates sentences, then a gap fill for participant B.
Which should I use?

You probably guessed it right, option C or D.  The materials-light approach allows us to continuously create our own example sentences and relevant exercises.  We picked up the key words from our text mining.  We have a pretty clear idea of functions (i.e. grammar) from our needs analysis, diagnostic test and 'explain it to me' activity.  The goal here is three-fold.  We need to teach them the material so they can notice it, test it and use it.  We need to provide them with clearly relevant language input.  And finally, we need to demonstrate that we understand their discourse community for the next step.


Step 3 - Keep pushing them into more detail

In the past I stopped at step 2.  That generated good results, but there was a limit.  It wasn't enough.  Then I accidentally learned that framework materials were the key.  One of my favorite frameworks was the fish bone diagram which is used to analyze the possible root causes of a problem.  In general, the head of the 'fish' is the resulting problem and then then you add possible causes and contributing factors (a term from text mining) into the diagram.  I typically used this framework for could have, might have, etc.  But, then I figured out that as we drove the diagram deeper, the participants lost the vocabulary.  Even more troubling, it wasn't vocabulary which would appear in text mining.

This diagram led to all kind of activities...
1.  Vocabulary, of course... you have internet right?  Don't forget to check the professional association for the right term.
2.  Functions... you can take the results and build them into whatever is relevant.
3.  Skills... most problems are larger than one person and emails for request work perfectly here, meetings, too.
4.  Materials development... check off the words they know from your key word list and make materials within their zone of proximal development.

So then I tried other types of diagrams, like mind maps.  With a financial/tax/legal English client, we now have a working mind map over 10 levels deep as part of a PBL task.  Just keep pushing them for more detail.  As my Germans say, "Ach... die Wörter fehlen."  (Oh... the words are missing.)  But this is exactly my point.  In their discourse community everything general is already understood.  We need to get to the detailed tit-for-tat of their community.  Without research and without demonstrating understanding, step 3 will never happen.

But pushing them into more detail is the difference between great training and training they can't work without.

Giving Learners Control of Skills Training

As I am sure everyone is aware, there are two types of grammar:  prescriptive and descriptive.  Prescriptive is a set of rules which standardize grammar and determine whether something is right or wrong.  Descriptive is a study of language as it actually is used to deduce a set of grammatical commonalities.

It looks like most teachers agree that teaching the descriptive grammar is more useful for the learners as communication trumps some arbitrary form of correctness.  Why, then, are we teaching prescriptive skills?

Prescriptive Skills

There is no one right way to lead a meeting, give a presentation, engage in a negotiation, write an email of request, and so on.  Research on discourse and the field of pragmatics help show something we already know... we change our language as we perceive the situation.  This goes way beyond register and whether something is formal or not.

Some have argued that language teaching should be more contextualized to ensure pragmatics are included and students gain the skills needed to alter their language to fit discourse.  This makes perfect sense.  But sometimes I see materials which have "Key Phrases for Meetings" or how to write a formal complaint.  This, however, adds a certain set of prescriptive rules for communication which may not always be appropriate.

A classic example of this are dialog structuring activities which allocate select phrases to students A and B to be used in a 'language flowchart'.  The context is provided through detailed role-plays and case studies.  But often I feel that these violate my "Train as you Fight" motto I picked up in the military.  In other words, the training context should be as close to real-world conditions as possible - modified only for ability.  This same approach is echoed repeatedly in other training fields when they discuss transfer design.

"Take this three times a day to cure bad meetings."

Descriptive Skills

So, if the intent of skills training is to introduce as much realism as possible, it is best that it includes contextual concerns.  This includes culture and relationship of the interlocutors, the communication conventions (e.g. structure, templates, etc.), intent, and desired perception.  When we add all of these together, it is clear that there is no one best way.

The problem is the complexity of all this.  How are we supposed to find resources for all of this information? How can we possibly create a list of phrases for meetings in every context?  This would be simply unworkable.  No doubt we as a profession have tried.  One day, I would like to compile all the useful phrases for small talk in my library and see how we are doing.

Hard to describe but it looks like art to me.

The answer is two-fold.  One, we have to accept complexity.  We have to understand that by describing something we inherently limit it.  By describing an effective presentation, we make all the other methods wrong.  So what happens if one week we do presentation training and the next week we watch a TED talk?

The second part of the answer is accept that we don't know everything.  The key to skills training is the students themselves. They can quickly offer all the contextual information we need and tell us what success looks like.

Elicited Rubrics

A key element of performance-based training is the assessment rubric.  I have written a bit about performance assessment in two earlier posts (lessons from the military and assessing quality).  Judith Mader has done extensive work on performance-based assessment in the field of pre-experience learners.  She's even written a book about it.  At the heart is designing a list of criteria and then evaluating whether the student met each of those criteria during the task.

For example, a very simple performance rubric might look something like this:

Note:  This is prescriptive...

So, my goal in skills training to develop a rubric which will not only assess the training event, but also give the learners a series of steps to successful fulfill the task.  It also provides ample room for teacher and peer feedback.  These rubrics can be extend to the right to include grading scales and exact performance measures.

Here is an example from a university for a written paper:

So, how do we create rubrics without assuming too much about context?  The answer is sitting right in front of us.  They know the interlocutors.  They know the context.  They know what they like and don't.  Let's ask  them.  By having an introductory conversation about the skill in context we can define the performance criteria together.  Furthermore, they have a stake in the process and are more likely to provide constructive feedback and transfer the skill to the workplace.

Lesson Idea 1 - Email to Request Information

With this B1-B2 class I had already conducted a needs analysis based on the communicative event, so I knew that requesting information from fairly distant colleagues was a common task.  The lesson was only 60 minutes so I needed to keep the frame fairly small.

I started the lesson with 10 minutes of small talk and catching up.  Then we came to the point.

Today we are going to write an email to request information.  You have just received an Outlook invitation for a meeting in Munich on May 29th (Munich is about 2 hours away).  You recognize the name of the organizer, but you don't know him.  We are going to write an email to find out more about the meeting and if we should accept.  I haven't included more information because I want you to fill in the details.

Then I created a mindmap on the board with "Request for information" in the middle.  Above it I wrote "Preferred" and below I wrote "To avoid".  We started by discussing things that should be included in the email (preferred).  We then added items which should be avoided.  As the moderator of the discussion, I made sure is encompassed linguistic as well as topical issues.

Then, they wrote the emails and I wrote one as well.  I ran to the copy machine and make copies for everyone.  While they were reading I marked the emails for corrections.  We then compiled phrases used by the various students to be used later.

This simple mindmap exercise can be done with any communicative event.  What makes a good meeting chairperson?  What should they avoid?  What is good when describing a presentation graphic?  What should we not do?  The teacher can help break it down to sentence level if needed.  But it is important that they provide the contextual information.

Lesson Idea 2 - Presentation Rubric

Above you have seen a prescriptive rubric for a presentation introduction.  I have also made such charts with the class.  Below is a lesson example from a tax consultancy.

Today we are going to practice starting a presentation.  You have been asked by the company to give a presentation to your client about new regulations on value-added taxes in Germany.  You will have to inform them about the changes so that you can file the VAT returns quickly and correctly.  Today we will practice only the introduction of the presentation... what you will say at the start.  So, let's start by talking about what is important to have in this introduction.

After the conversation, the rubric looked like this.

So, as a trainer, I knew what to listen for.  In this case, I actually put this rubric on the projector (I had a flipchart to brainstorm and projector to record) so that the small groups could give peer feedback.

Conclusion

At the end of both of these lessons, I left ample time for feedback and a chance to discuss what had happened during the training.  These rubrics can also be used for review or building to a larger task.

Prescribing a most effective way is not always bad.  Indeed, I use it often for certain groups.  For pre-experience learners there is little alternative.  For wide ranging need sets, it is sometimes acceptable.  And I will also use it for remote training (e.g. eLearning and email coaching) where feedback is not possible.  But this type of training is the lowest common denominator.  It should be better.

The point is, if we profess to know the best way to perform a business skills, we place our learners at a disadvantage.  Just like a prescriptive grammar teacher creates students who cannot operate in the real world, we can do the same with skills.  We need to accept the complexity of our learners' world, acknowledge that neither we nor our resources know everything, and let our students define the context.  Using the communicative event analysis provides us the tool for developing the framework materials, but it is up to the learners to take that step further to outline the rubric.  Naturally, the trainer is contributing every step of the way, but leading by questions... not by prescription.

Easter for Engineers

I work with many engineers:  software, mechanical, and electrical.  It is truly an honor to work with them and watch them tackle challenges.  They have a distinct approach and they love attacking problems.  Never do they throw up their hands and say, "I don't know!" or give up on a challenge.

So, for today's lesson I decided to try a fun event to really get them talking and working.  On Dave's ESL Cafe, he has a lesson plan called "Protect your egg" and I thought it was perfect for Easter.  It appears the lesson is originally from the book Business English Recipes by Judy Irgoin.  Sadly, the book is not available digitally so I haven't reviewed it.

The basic lesson is simple.  Pairs are given string, tape, two balloons, two pieces of A4 paper, and a raw egg.  The task is to construct a device which protects the egg when dropped from arms length.  The only rule is that the egg must fall freely and cannot be lowered to the ground with the string.

For the A2 learners we started by looking at phrases for making and responding to suggestions.  For the B1 group, the support was eliciting and boarding phrases beforehand.  For the B1+ and B2 learners, they were not allowed to use the word "I".  For the weaker group I helped them with a few phrases, nothing amazing... just as reference for during the activity...

Perhaps we could...
We might be able to...
It seems/appears that...
How about -ing...
One idea is to...
What if we [past]...?

Then they were off to the races.  I stepped back and let them at it, assisting only with slight corrections and unobtrusively boarding lexical gaps.  In one group, I called a short timeout during the planning/building to replace the word "fix" with better options like "attach", "secure", "stabilize", etc.

Here is the winning design from the day...

The egg was suspended with strings in the center of the tetrahedron.  The bars are made of rolled paper.  In total, we dropped nine eggs.  Four did not survive the fall intact and we broke two during construction... bring paper towels.

An added benefit of the lesson was that it has helped draw the students to their new course site.  I have spent considerable time building material and creating the website.  Of course, adoption takes time.  To pull interest, I took pictures of the them holding their designs and then posted a recap of all the projects at the end of the day.  They were intensely curious and nearly everyone logged in within an hour of sending the email notification that it was uploaded.  For many, this was their first login to the site.

Also, the restriction on the stronger groups by outlawing the word "I" was outstanding.  It eliminated the "I think, --- Well, I think" exchanges.  Afterwards, we discussed how avoiding "I" generated more ideas and dialog because the suggestions were no longer personal property.

So, a wonderful day with lots of laughs and great language.  Thanks to Judy Irgoin and Dave's ESL Cafe for creating and sharing this lesson for my engineers.  Have a Happy Easter!

PS - My apologies for the blog slow down.  I am working on a large CPD project for BE Trainers I hope you will enjoy... more to follow.

Four Groups... One Long Lesson

A few weeks ago I held a live session on needs analysis for the EVO Designed for Business course.  The course is designed and moderated by some of the most talented trainers I've ever met and it was an honor to be involved.

During the live session, I talked about a common technique I use when the needs of the learner aren't necessarily aligned with what the organization would like to see in the training.  To facilitate both I simply change the context of the task, but not the task itself.  This is nothing new; course books do it all the time.  For example, instead of making arrangements for a business meeting... we make arrangements for a barbeque.  The learners get the 'break from work' so many are looking for, and they are still learning the language and skills needed in their jobs.

However, because I almost never use course books, I instead look for simple things in the learners' lives to exploit for skills practice in the classroom.  During the live session I gave the example of the May Tree, a tradition here in Bavaria.  You can find the live session recording here.

To follow up, I'd like to give an example of how this is scalable to various classes.  In this example, I have taken a different point of view on task based learning.  Instead of one class completing the task over several lessons, various classes work on the task in sequence to complete the overall project.

Lesson Plan:  The Glühwein Stand (Mulled Wine Stand)

Class 1 - Intermediate, 6 Students, 60 min
Objective - Proposing ideas, giving justification, describing purpose, agree / disagree

I explained the task that today we would plan a glühwein stand for the city christmas market (this class was in early December).  The profits would go to charity.  Each class throughout the day would use the work from the class before to take the next step.  For this group, the task was to identify all of the resources needed to start the stand.




Source:  eltpics, @jeeves_ http://www.flickr.com/photos/eltpics/8197827162

The learners were all given stacks of note cards and told to brainstorm all the things they need.  Write each resource on a different card.  Then they created an affinity diagram in the middle of the table and assigned the resources a catergory name like "Equipment", "Staff", "Materials", "Documentation", etc.

Throughout the lesson, I offered feedback, injected useful phrases, highlighted vocabulary, etc.

Class 2 - Upper Intermediate, 3 Students, 60 min
Objectives - Clarifying, vocabulary for regulations, collocations, syntax, and brevity

At the start of the lesson I gave the group the stack of note cards from the previous group and asked them to 'recreate' the affinity diagram.  The group asked me questions to clarify what the cards meant and the categories.  I recorded and added clarifying phrases on the board.

I then told them to focus on the legal aspects of the stand.  What authorizations would be need?  They researched the information (in German) on the web and had to explain it in English (a common task in their work).  On two websites, I asked them to translate particularly complex sentences, identify collocations, and condense sentences.

Their final task was to create a list of steps to be completed in order to get city approval for the stand.

Class 3 - Pre-Intermediate, 6 Students, 60 min
Objectives - Asking for opinions, stating opinions, saying numbers, talking about budgets

The lesson fit perfectly with the previous lessons in that we has just practiced numbers and talking about costs.  This group was given the note cards from Class 1 and given the task to create a budget for all the resources.  How much do the cups cost?  How much does it cost to rent / buy a stand?  Etc.  Feedback... naturally.

By the end of the lesson they had a catergorized budget on A4 paper.  I ran to the copy machine for the next lesson.

Class 4 - Intermediate, 7 Students, 60 min
Objectives - reach an agreement, discussion options, formal emails for assistance

Finally, each student in the last class was given a copy of the proposed budget from the lesson before.  Their job was to create a profit projection and determine how they could make the most money.  The charity wanted to know how much in donations they should expect before approving the project.  I turned over the white board to one of the learners and got out of the way.  During the discussion they decided that the best way to save money was to ask for volunteers and donations of equipment.  They made a profit calculation and make a list of people / organizations to contact for support.

A natural follow up task was for them to actually write the emails for support.  Each student was given a different contact person and they had to request a donation for the stand (equipment, volunteer support, etc.) or authorization from the charity and government (from Class 2).

By the end of the day I was able to write an email to all of the students and tell them how much money we would donate as a result of their work.  The feedback was great and several suggested that we acutally make it a reality.  I guess that would have to be another lesson.

They used the functional language needed in their work, but the context was something taken from their personal lives.  Combined with doses of feedback... the lessons were very student led and had minimal teacher talking time.

Selected lesson ideas from my posts during Cert IBET

For the past 7 weeks, I have been participating in the Cert IBET course from The Consultants E moderated by Carl Dowse.  I cannot express how incredible the experience has been.  As I look back over the past weeks in our conferences and course discussions, I realized how much I had written.

So, I am posting a selection of lesson ideas I have contributed to the course.  I hope you find them useful.

Warmers

#1 Another way to do 10 Questions

Warmer idea based on the 10 Questions activity.  These questions come from Inside the Actor’s Studio a television show in the US.  Celebrity answers to these might add another element of fun to the lesson.  YouTube has an entire collection… simply search a celebrity.  For example: http://www.youtube.com/watch?v=ueDgkj0GI1I

·         What is your favorite word?

·         What is your least favorite word?

·         What turns you on?

·         What turns you off?

·         What sound or noise do you love?

·         What sound or noise do you hate?

·         What is your favorite curse word?

·         What profession other than your own would you like to attempt?

·         What profession would you not like to do?

·         If heaven exists, what would you like to hear God say when you arrive at the pearly gates?

The “Works every time” - Experts

I typically use an activity where the learners talk about something they know well. It brings up some great talents and experience and for my adult learner (not to mention they are colleagues) it helps get the course off on the right foot.

I pass out note cards and I tell them to write 5-6 things they can teach the class on the cards.

I put my 'card' on the board.

Here are some of the things I have used for me in the past:

• How to speak English. (okay, maybe this is a bit too much)
• How to make killer BBQ spare ribs with little effort.
• How to make awesome guacamole.
• How to diffuse a bomb. (yes, sometimes I use this)
• How to build set a table for a formal dinner.
• How to throw a curveball.
• The French Revolution.

Here are some recent ones I have seen in my classes.

• The names of all the Alps over 4000m (we tested her with Google images, she could really do it)
• How to dance flamenco.
• The best bike tour across northern Bavaria.
• How to break a board with your fist.
• How to raise children. (this was an interesting one)

As you can imagine, when partners change cards, the first question is "How do you know this?" It leads to all kinds of great conversations about personal history, hobbies, families, etc. The best part is, it causes lots of questions. Others I have used tend not to create as many.

As far as language goes, I am able to help them find some of the words they really want to have because they are so interested in these topics. I like this one.

Authentic Materials

Here is an example of how I build authentic resources into recent lessons. The two classes took the lesson in different directions so we used two different websites.

Aim: To familiarize learners with vocabulary for budgeting, including various types of revenues and expenses

Level: B1-B2

Context: Discussing the business of football (soccer) then equating this to the learner's business. It is budgeting time at the company and Bayern Munich also just reached the CL final.

1. General discussion about football.
Do you like it? If not, why not?
What is your favorite team? Why?
(cover some football vocabulary, e.g. tie, penalties, bandwagon, etc.)
Bayern Munich just reached the Champions League final... how much money will they get if they win?

2. Guide discussion into the business side of football.
Typically we start getting into more general business vocab (be in debt, licenses, etc.)

3. Authentic content
in one class, the discussion focused on player salaries and transfer fees. It was a lower level group so we looked at sites showing the payroll of Bundesliga clubs, practiced saying the numbers, talked about contract terms, etc.
In another class, the discussion went on to Spanish club debts and we read an article on how the authorities are handling the high debt figures. Standard structure... prediction, reading, comprehension questions, mine for key language (in this case I wanted to ignore football specific words and focus on things like be obliged to pay, and could be forced to.

4. Make a football club income statement
the students work in groups to list all the income and expenses. They can typically describe them, but lack the specific terms. I add the term to the explanation. We compile our lists.

Here is a sample of the board work/slide work.

Revenues	Expenses
Ticket sales	Salaries and wages
Merchandise	Facilities
Transfer fees	Travel expenses
Media rights	Equipment
Sponsorship	Transfer fees

5. Change the football club income statement to the company's income statement

Now that we have talked about all the inflows and outflows, the pairs 'change' the income statement to reflect the revenues and expenses for their company. Some things are the same, but some are much different. We typically start talking about the various components of overhead. For transfer fees, we changed the words to divestitures and acquisitions. And so on...

6. Learners rank the largest expenses in their company. Now that we have a nice complete list, the pairs much rank the expenses (largest to smallest) and say why they think so. This is a very difficult task because they do not have the figures. The final group discussion results in much agreeing/disagreeing and defending opinions. By the end of the lesson, I counted that the participants had used the target budget vocabulary about 5-6 times in the discussions.

There are many ways to go with a football lesson and there are plenty of authentic materials. In this case, the material was not the primary aim of the lesson, just support.

A Technology Wow Moment in the Classroom (Wordle)

In-company training, on site…
Level: B1
Class size on paper 14
Class size in reality 6
Never know who is going to show up, no materials, no syllabus... but training objectives.
Approach: Dogme or Just In Time Coaching whichever applies at the time
Lesson Aim: Take conversation into a language/skill direction (lexis, grammar, function, emails, presentations, etc.)

We started with a conversation about how they are doing... Is work stressful? How is everyone feeling? The company has seen drops in revenue and morale has been low. I know that they are entering budgeting time and must create forecasts for the next fiscal year. They are busy.

I asked them about their budgeting forecasts. Are they finished? Are they still working on it? I am fishing for tenses (present pref. and cont., past, will future) we have seen in past lessons.

A woman says that she is having a really hard time creating forecasts because they have cancelled an agreement with a customer. All question why the company would stop selling to a customer. I thought of an example with a mobile provider in the US (Sprint) which fired over 1000 customers because they were unprofitable. I took the devil's advocate role and I said, "I don't know the whole situation, but I think it is okay to fire customers." (Note: I have fired BE customers because they demanded more than they were worth.) I asked them to brainstorm why a company would fire a customer while I found an article online about the mobile provider.

They came up with nothing.

Now came my moment of technical glory.

My computer was connected to the projector and they watched me copy the article into Wordle and create a word cloud. Ohhh! came from the crowd. I was thinking, "Yeah, that's right, this is cool." I changed the cloud so it appeared better on the screen. I set them the task of working in groups to define the words... starting largest first. I helped. The cloud was huge, but I was just trying to pre-teach vocab. I told them that we are going to read an article and the larger the word, the more often it appeared in the text.

Then we did a prediction exercise from the word cloud and I asked them to say what the company sells and why it fired customers. This was good.

Then we read the text... discussed and then talked about which of their customers monopolize resources (a collocation we identified). If I had had more time a great idea would be for them to write the email firing the customers... polite + bad news (I love this topic). Sadly the same group won't be back next week and we will have to find something else.

But for that wordle moment... It was amazing. They were in awe and I thought applause was coming.

Inter-cultural communication

I've only recently started dealing with culture in the classroom. Most of my learners have trouble with it in emails because fewer and fewer are travelling.

My approach is this... I teach the Germans German culture. It is unrealistic to try to teach all of them the dos and don'ts of all the countries they are dealing with. And I find the categories of high context and low context a bit unwieldy. We start getting into too many maybes and mights.

Here is my outline of German culture of German workers:

1.    Myths and Facts of German Culture

1.    Beer and Bratwurst (in reality, significant regional variety; stronger regional than national identity)

2.    Punctuality (true; skeptical of spontaneity)

3.    Order and Discipline (rules ensure equitable enjoyment of societies benefits; example jaywalking, subway tickets, autobahn; misconception about German humor, it is very sarcastic and satirical)

4.    A Nation of Engineers (what quality means in German; misconception about value of creative thinking, "You can't make a Porsche and not be creative!")

2.    Public vs. Private

1.    Highly organized public sphere (clubs, groups)

2.    Hobbies taken to a professional level

3.    Low internal migration

4.    The difference between friend and acquaintance in German

5.    Privacy as mutual respect

3.    Communication Styles

1.    Prefer to see the fact and draw their own conclusions (nations of experts; example 35 y.o. worker in Germany has 20 years job experience, often much less in US)

2.    Foreigner may experience information overload

3.    Direct vs. impolite (the power of the truth; examples, how customer service is evaluated; the value of complaints)

4.    Professional disagreement (separating the opinion from the person)

5.    Making a decision (plan first, decide, follow plan; when problems arise, try to change the situation, not the plan)

This outline is just a summary, but my participants love it! They comment afterwards that they can see why emails and presentations haven't worked in the past.

Negotiations

For example, most people see negotiations as two sides trying to hash out a multi-million dollar merger or similar situation. But people bargain all the time. So in the bargaining section, I just make the task relevant to their situation.

It could be:

• Buying knock-offs in the Czech Republic.
• Getting their teenager to clean their room.
• "Your goal is to take Friday off... get your colleagues to do enough of your work to accomplish this."
• Sell a product no one would want (I think this comes from The Business from MacMillan) e.g. a 1985 Chevy with 200,000 km, an apartment next to a chemical plant, a broken remote control, etc.

In this case, I also like to teach the skill of convincing. This is usually in three steps.

1.    When someone objects or states an opinion you don't like, ask questions until you find a weak point. (question forms)

2.    Convert opinions into negative question forms. (simple to teach, often feel unnatural of learners at the beginning)

3.    Use hand-off questions to bring allies into the dialog. (lexical chunks)

All three have language elements, and when they are put together make a nearly unstoppable force.

Useful Language and ‘Phrasebook’ Training

I'm not sure if I am the first to use the term. It basically applies to those situations in which the trainer is given a set of materials for specific skills to teach useful phrases.  My thinking is, "Why don't we just send them a business English phrasebook and come back and test them in 6 months?" Hence the term.

Okay, I like models because I feel like they give the learner an idea of what right looks like. But I try to make the PPP model more interesting and personal. Today I taught a group of pre-int learners opening a presentation.

I used the content from BBC's Talking Business. I played the two presentations without any vocab prep and asked them to note the main subject of the presentations and two to three topics the presenter would be covering. They checked in pairs.

Then I played again and their task was to listen for discourse markers. They noted as many as they could find and again checked each other.

Next I pulled up the transcript on the projector in a word document. I gave them time to read and check. I noted the discourse markers and the use of "I'd like to" in the transcript. We talked a bit about why we would use discourse markers and the "would like" form.

Next, I had the marketing manager to come up, sit at the computer, and highlight (using the highlighter tool) any language from the text they would find useful for opening a presentation. His job was to elicit ideas from the group. I left the room.

Finally, I asked them to prepare an opening for a presentation. It could be a real scenario or simply a presentation about what they did last week. It was up to them. At this point, I purposely did not give them print outs of the text because the language transfer would take more effort from screen to paper. After 10 minutes of prep, they gave their openings in pairs and received peer/trainer feedback on clarity and organization. Most had written quite a bit and were using extensive notes to give their opening. So I had them switch partners and do it again without their notes.

So, this was a fairly straight forward lesson, but I like to allow them to choose the useful language they want. In the end, the presentations were very good, but the learners were not locked into a certain set of phrases. There's nothing crazy here, but it is an effective lesson with zero prep, a nice challenge, and clear takeaway for the participants.